Billing Policy

1. Pricing & Plans

Virtuollis offers a range of subscription plans and one-time service engagements. Current pricing is available on our Pricing page at virtuollis.com/pricing. We reserve the right to change our pricing at any time. Changes to subscription pricing will take effect at the start of your next billing cycle, with at least 30 days' advance notice.

2. Subscription Billing

Subscription plans are billed on a recurring basis (monthly or annually) starting from the date you subscribe. Unless you cancel before the end of your current billing period, your subscription will automatically renew.

• Monthly subscriptions are billed every 30 days.
• Annual subscriptions are billed once every 12 months on the anniversary of your subscription start date.
• Annual plans paid upfront may be eligible for a discounted rate compared to the equivalent monthly billing.

3. Free Trials

We may offer free trial periods for certain plans. At the end of a free trial, your account will automatically convert to a paid plan and you will be charged unless you cancel before the trial ends. No refund will be provided for charges made after trial expiry.

4. Payment Methods

We accept the following payment methods:

• Major credit and debit cards (Visa, Mastercard, American Express)
• ACH bank transfer (subject to availability and verification)
• Wire transfer (for enterprise agreements with a minimum contract value, available upon request)

All payments are processed securely through our third-party payment processor. Virtuollis does not store your full card details. By providing your payment information, you authorize us to charge your selected payment method on the applicable billing date(s).

5. Invoicing

An invoice is automatically generated for each billing cycle and sent to the email address associated with your account or Organization. Invoices are also available in your account dashboard under Settings > Billing.

For enterprise or custom agreements, invoices may be issued manually with net-30 payment terms unless otherwise agreed in writing.

6. Taxes

Our quoted prices are exclusive of taxes unless otherwise stated. Depending on your billing address and the nature of the services, applicable taxes (such as GST/HST in Canada, or VAT in the EU) may be added to your invoice at checkout. You are responsible for all applicable taxes associated with your use of the Services.

If you are a tax-exempt organization, please contact us at billing@virtuollis.com with supporting documentation prior to your first charge.

7. Failed Payments

If a payment fails, we will notify you by email and attempt to charge your payment method again. Our standard dunning schedule is as follows:

• Day 0: Initial payment attempt fails — notification sent.
• Day 3: Second payment attempt.
• Day 7: Third payment attempt and final notice.
• Day 10: Account access may be restricted or suspended pending payment resolution.
• Day 30: If payment is still outstanding, the account may be terminated and data scheduled for deletion per our data retention policy.

You may update your payment method at any time in your account dashboard to avoid service interruptions.

8. Upgrades & Downgrades

You may upgrade or downgrade your plan at any time from your account settings.

• Upgrades take effect immediately. You will be charged a pro-rated amount for the remainder of your current billing period at the new plan rate.
• Downgrades take effect at the start of the next billing period. You will not receive a refund for the current period.

9. Cancellations

You may cancel your subscription at any time through your account dashboard or by contacting billing@virtuollis.com. Upon cancellation:

• Your account will remain active until the end of your current billing period.
• No further charges will be made after the billing period ends.
• You are responsible for exporting any data you wish to retain before your account is deactivated.
• Account data is retained for 30 days after deactivation to facilitate reactivation, then permanently deleted.

10. Refunds

All fees are non-refundable except as expressly stated below or as required by applicable law:

• Annual subscriptions: If you cancel within 14 days of your annual renewal charge, you may request a full refund of that renewal charge. Requests submitted after 14 days will not be eligible for a refund.
• Service outages: In the event of a service outage that falls below our Service Level Agreement (SLA) uptime commitment, you may be eligible for a pro-rated service credit per the terms of your SLA agreement.
• Billing errors: If you believe you were charged in error, please contact billing@virtuollis.com within 60 days of the charge. We will investigate and issue a correction if warranted.

Refunds are returned to the original payment method and may take 5–10 business days to appear.

11. Disputes

If you dispute a charge, please contact us at billing@virtuollis.com before initiating a chargeback with your bank or card issuer. We will work with you to resolve the matter promptly. Chargebacks that are found to be unwarranted may result in account suspension.

12. Contact